Information We Collect

When you reach out to us or use our services, we collect certain information to provide you with the best possible experience. Here's what we gather and why:

Contact and Business Information

• Your name, email address, phone number, and company details when you fill out contact forms or request consultations
• Project requirements and specifications you share during discovery meetings
• Communication history including emails, chat messages, and meeting notes
• Billing and payment information for active projects

Technical Information

• IP address and browser type when you visit digitalmeshnet.com
• Device information and operating system details
• Pages visited and time spent on our website
• Referral sources that brought you to our site

Project-Related Data

During active projects, we may access or collect:

• Design assets, mockups, and prototype files you provide
• User research data and testing feedback you share
• Analytics from apps we design (only with your explicit permission)
• Technical specifications and integration requirements

How We Use Your Information

We're not in the business of selling data or bombarding you with unwanted marketing. Here's what we actually do with the information we collect:

• Respond to your inquiries and provide consultations about mobile app design projects
• Deliver design services, including UX research, UI design, and prototype development
• Send project updates, deliverables, and important communications about ongoing work
• Process invoices and handle payment transactions securely
• Improve our website functionality and user experience based on usage patterns
• Send occasional updates about our services (you can opt out anytime)
• Comply with legal obligations and resolve disputes if they arise

Data Storage and Security

Your information deserves protection. We take security seriously and implement multiple layers of safeguards:

Where We Store Your Data

• Project files are stored on encrypted cloud servers with regular backups
• Communication records are kept in secure email systems with two-factor authentication
• Payment information is processed through PCI-compliant payment gateways—we never store full credit card numbers
• Client data is hosted in secure data centers with physical and digital access controls

Security Measures

• SSL encryption for all data transmitted through our website
• Regular security audits and vulnerability assessments
• Access controls limiting who on our team can view specific client information
• Encrypted backups stored in geographically separate locations
• Secure password policies and regular credential rotation

While we implement strong security measures, no system is completely foolproof. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

Sharing Your Information

We keep your information within our team whenever possible. However, there are specific situations where we may share data with trusted partners:

• Service Providers: Cloud hosting companies, payment processors, and email service providers that help us deliver our services
• Professional Advisors: Legal counsel, accountants, or consultants when necessary for business operations
• Project Collaborators: Only when you specifically authorize us to work with other vendors or contractors on your behalf
• Legal Requirements: When required by Hong Kong law, court orders, or government requests

All third parties we work with are contractually obligated to protect your information and use it only for the specific purposes we authorize. We vet our partners carefully and only work with companies that maintain strong privacy standards.

Your Privacy Rights

Your data belongs to you. Under Hong Kong's Personal Data (Privacy) Ordinance, you have specific rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you. If anything is inaccurate or outdated, let us know and we'll correct it promptly. Just send an email to support@digitalmeshnet.com with your request.

Data Portability

Want to take your data elsewhere? We'll provide your information in a commonly used format that you can transfer to another service provider. This includes project files, design assets, and communication records.

Deletion Requests

You can ask us to delete your personal information, and we'll honor that request with a few exceptions:

• We need to keep financial records for seven years under Hong Kong tax law
• Active project files remain stored until project completion
• Legal obligations may require us to retain certain records
• Ongoing disputes or claims need documentation preserved

Marketing Communications

Don't want to hear from us? You can unsubscribe from marketing emails anytime using the link at the bottom of our messages. We'll still send essential communications about active projects, but we'll stop the promotional stuff immediately.

Data Retention

We don't keep your information forever. Here's how long we typically retain different types of data:

Data Type	Retention Period
Contact inquiries (no project)	2 years from last contact
Active project files	Duration of project plus 3 years
Financial records	7 years (legal requirement)
Email communications	5 years from last message
Website analytics	26 months
Marketing contacts (opted in)	Until you unsubscribe

After these periods, we securely delete or anonymize your information. If you want something deleted sooner, just ask—we're happy to accommodate reasonable requests.

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help us understand how people use our site. We use them sparingly and responsibly:

Essential Cookies

These make our website work properly. They remember your language preferences, keep you logged in if you have an account, and ensure forms work correctly. We can't really function without these.

Analytics Cookies

We use basic analytics to understand which pages people visit and how they navigate our site. This helps us improve the user experience and create better content. The data is aggregated and anonymous—we're not tracking individual browsing habits.

Managing Cookies

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how our website functions. Check your browser's help section for specific instructions.

International Data Transfers

DigitalMeshNet operates primarily in Hong Kong, but some of our service providers are based in other countries. When we transfer your data internationally, we ensure it receives adequate protection:

• We only work with providers in jurisdictions with strong privacy laws
• Standard contractual clauses protect data transferred outside Hong Kong
• We conduct privacy impact assessments before selecting international vendors
• Encryption protects data both in transit and at rest, regardless of location

If you have concerns about where your data is stored or processed, contact us and we'll provide specific details about your information's location.

Children's Privacy

Our services are designed for businesses and professionals, not children. We don't knowingly collect information from anyone under 18 years old. If we discover that we've accidentally collected data from a minor, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us at support@digitalmeshnet.com so we can address the situation promptly.

Changes to This Policy

Privacy laws and our business practices evolve over time. When we update this policy, we'll change the date at the top and notify you through:

• A notice on our website homepage for 30 days
• Email notification if the changes significantly affect your rights
• Direct communication for active project clients if changes impact ongoing work

We encourage you to review this policy periodically. Continued use of our services after changes take effect means you accept the updated terms.

Hong Kong Privacy Law Compliance

As a Hong Kong-based company, we comply with the Personal Data (Privacy) Ordinance (Cap. 486). This legislation governs how we collect, use, and protect personal data.

Data Protection Principles

We adhere to the six Data Protection Principles outlined in the ordinance:

• We collect data lawfully and fairly for specific purposes
• We keep data accurate and current
• We don't retain data longer than necessary
• We implement appropriate security safeguards
• We're transparent about our data practices
• We respect your rights to access and correct your data

Privacy Commissioner Complaints

If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong. We'd prefer to resolve issues directly, but this option is always available to you.